FAQs

FAQs

Family Emergency Room at Georgetown

Have an emergency room-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • Can I use my medical insurance?

    Yes! We can process all commercial insurances and you will only be responsible for your in-network cost-sharing portion. We are unable to process CMS plans at this time such as Medicare, Medicaid, Tricare, and VA. For the emergency clinic Georgetown, TX prefers, visit us today!

  • Do you charge more with balance billing that will bill me more than my insurance covers?

    We do not practice balance billing! We know cost can be a concern and we take pride in being honest and upfront about our billing process. We hope that our reputation and reviews will alleviate any billing concerns you might have, but feel free to ask us questions at any time and we'll be happy to discuss your billing. We're the walk in clinic Georgetown, TX residents can count on for fair billing.

  • Will I get to see an actual doctor?

    Yes! Your care will always be provided by a board-certified emergency physician on site 24 hours a day. You’ll get care from Dr. Valentini, Dr. Daniels, or Dr. Prudoff. All three are local, experienced doctors who genuinely care about the patient experience and will treat you like part of their family. We're the emergency room Georgetown, TX families can count on for quality care.

  • How do you differ from a traditional hospital emergency room?

    There are many positive differences, but probably the most impactful is our lack of a wait time. At Family Emergency Room in Georgetown, we want our waiting room to only be a decoration and not a place where you have to spend too much time. We know it's important to see a doctor as soon as possible and we strive to get you back to a room and under our care right away with no wait time. Other differences include our fantastic staff, our connection to the Georgetown community, and our ability to provide patient-centered care without the bureaucracy that many larger hospitals deal with. You'll even get your doctor's contact information upon discharge. Visit us today to see why we're the emergency clinic Georgetown, TX residents strongly recommend.

  • Can you provide fast test results?

    At our ER in Georgetwon, TX, we have an on-site lab that can provide fast test results. Standard blood test results return in about 18 minutes. We can typically get a CT and blood work performed and the results returned in one hour or less. Our comprehensive COLA-certified on-site lab performs CBC, CMP, TSH, and urine analysis as well as tests for pregnancy, strep throat, mononucleosis, electrolytes, anemia, blood sugar, kidney function, and liver panels among others.

  • Can I get X-rays and other imaging at your emergency room?

    Yes, our emergency room in Georgetown, TX has a state-of-the-art CT scanner with angiography, digital X-ray, EKG, ultrasound, and access to an MRI. Our in-office equipment is ready to help diagnose our patients immediately.

  • Do you treat children?

    Yes! We love taking care of children in our Moana-themed pediatric room.  We also have stuffed animals, crayons, stickers, and other treats to keep your little ones entertained. Our doctors have extensive training and experience in treating children and have been doing so for their entire careers. From illness to broken bones to concussions and more, we’ll take care of your children's medical needs with no wait time!


    According to the National Library of Medicine, more than 85% of children who need emergency care go to general emergency departments instead of specialized pediatric facilities. Make sure your child receives medical attention from a team that is experienced with treating young people by visiting our walk in clinic in Georgetown, TX today!

  • What kind of medical problems can you treat?

    We can help you with anything requiring you to visit an emergency room or urgent care facility. We're the emergency clinic Georgetown, TX residents can visit for a wide variety of issues. We see patients with chest pain, shortness of breath, abdominal pain, appendicitis, gall bladder problems, kidney stones or infections, diabetes, fevers, high blood pressure, migraines, stroke evaluations, broken bones, back and neck pain, dislocated or injured joints, burns, shortness of breath, pneumonia, fainting, concussions, allergic reactions, major and minor wounds, eye injuries and foreign bodies, and more. Our board-certified ER doctors are experienced in all types of emergency and urgent care situations. 

  • What if I need to be admitted to the hospital?

    If you need admission, we coordinate your transport directly to your hospital bed without the need for another emergency visit. We'll discuss your care doctor to doctor, including any specialists you need, and send a copy of your labs and radiology studies with you. If the hospital is full, we can keep you comfortable here instead of waiting as a boarded patient in the hospital ER, or find another opening for you so you stay comfortable during your treatment. Visit our emergency room in Georgetown, TX today for high-quality care.

  • What if I need to follow up with a specialist?

    As the emergency room Georgetown, TX residents strongly recommend, we have close relationships with local specialists and can get you seen quickly without the typical appointment waiting time.  

  • What is observation Medicine?

    In the event you require additional time for treatment and healing, you can stay in your own private room with a bathroom with shower available, and avoid a hospital visit.  Dr. Prudoff specializes in Observation Medicine and has been published in medical textbooks on the subject. 

  • Do you work with athletes on sports related injuries?

    Yes, we work with injuries ranging from sprains and broken bones to concussions and joint damage. We even partner with Georgetown ISD and Southwestern University to help their athletes on a regular basis. We are also a 24/7 Certified ImPACT Concussion Center.

  • Where are you located and is parking easy?

    We are conveniently located on W University Avenue (also known as State Highway 29) less than 1 mile west of I-35. We’re right next to Walgreens and across the street from the Wolf Ranch Shopping Center. We have plenty of free parking right in front of our facility.

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